Technical Support

Classroom Technology (2)

• What type of equipment is available in our classrooms?
• Where do I report classroom technology issues?

College Portal (3)

• Portal Navigation Guide for Students
• Portal Navigation Guide for Faculty/Staff
• How long will my student portal remain active?

Email (7)

• I'm not receiving emails from certain people.
• Can I forward my school emails to a personal address?
• I received a suspicious email. I think I may be a victim of a phishing attempt.

Hardware Support (1)

• Do you provide any free or discounted hardware?

Login/Access (9)

• As a faculty/staff member, I need to access the MCC Virtual Staff Desktop from Off-Campus.
• As a student, I need to access the MCC Virtual Student Desktop from Off-Campus (VPN).
• How do I access Middlenet? (Student / Faculty / Staff)

Network Connectivity (4)

• How do I connect to the on campus wired network?
• How do I connect to the wireless network on campus?
• Virtual Desktop Units On Campus

Network Storage and File Sharing (3)

• How do I share files with others?
• H Drive and OneDrive Network Storage
• How do I access SharePoint and Network department drives? (Faculty / Staff)

Software Support (4)

• How to schedule (onsite only) interviews with Zoom
• What software is available to me?
• How do I install Office 365 Apps?

System Outage (1)

• Maintenance Windows / Scheduled System Downtimes

Technical Support General (13)

• Blocking harmful websites
• Reporting Security Incidents
• Basic operating system functions

Telephone / Voicemail (5)

• How do I request a move of my office phone and/or extension?
• Telecommunications FAQs and User Guide
• How do I check my voicemail and change my voicemail password on my office phone?